After I place my order, how much time until my flowers ship?
As all arrangements are handmade to order, please allow up to 2 weeks for your flowers to be created. This time may vary for large orders (20+ flowers).
Can I pick up my flowers locally?
Of course! If you’re local to the Huntsville area just select local pickup at checkout and we can skip the shipping and you can pick up your flowers from my studio once they’ve been crafted.
Do you accept custom orders?
Of course! We accept all custom requests. Just tell us what you have in mind and we'll work with you to design your perfect flower.
What is your policy on returns and cancellations?
If you would like to return your florals, please reach out to us within 5 days of the delivery date. After getting in touch, ship the flowers back within 3 business days, provide proof of shipment, and we will issue a refund once the flowers are received (damaged items will not be refunded). Wedding orders are non-refundable. Since all orders are custom handmade to order, cancellations will be subject to a fee.
Do you have a physical location?
I have a home based studio, so I currently do not have a brick and mortar location, but stay tuned!
Will my flowers look exactly as shown on the pictures?
At Paper Petals HSV, each flower is handmade to be one of a kind. As such, we produce slight variations in each flower crafted so no two flowers are alike! Expect your unique flower to vary slightly.